Privacy Policy

The following Privacy Policy defines the rules for acquiring and processing data of users using the www.milacustic.pl website for the purpose of providing electronic services by the Website Administrator. Using the website is equivalent to accepting the rules described in this policy. The Privacy Policy also fulfils the requirements of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter GDPR) (Official Journal of the EU L119 of 04.05.2016, p. 1).

Definitions

Website – the online service available at www.milacustic.pl.

External service – online services of partners, service providers or clients of the Administrator, which may be linked within the website or which the Administrator uses in creating and operating the website.

Administrator – MILA Spółka z o.o., operating at: ul. Przejazdowa 6J, 42-280 Częstochowa, tax identification number (NIP): 7771002012, providing services and storing and accessing information on the user’s device.

User – a person for whom the Administrator provides electronic services through the website.

Device – an electronic device with software through which the user gains access to the website.

Cookies – text data collected in the form of files placed, among other things, on the user’s device.

Purpose of the Privacy Policy

The Administrator, as the owner of the website, respects the rights and freedoms of its users and makes every effort to protect their data, with particular emphasis on the right to privacy. For this reason, we collect only the minimum amount of information necessary to ensure the proper functioning of the website, adapt it to the constantly changing expectations and technologies, maintain the ability to contact users filling out forms, analyse the statistical use of our website to further improve it, prepare the best possible content and increase its functionality. Among other things, for these purposes, we collect and process the necessary data, including personal data, of users. To clearly and transparently explain the principles and mechanisms applied in the collection and processing of user data, we have created this Privacy Policy for the www.milacustic.pl website.

Method and scope of data collection

Our website collects and processes personal data and other technical data necessary for the proper operation of the website, which are not personal data. Depending on how the user uses the website and the type of data, the collection takes place either at the initiative of the user by voluntarily providing contact details in the appropriate form fields or automatically through mechanisms used in cookie files.

Data collected at the user’s initiative

The user of the website, in order to contact us via the website, fills in the appropriate fields of the contact form by providing data such as first name, last name, e-mail address, phone number, purpose of contact, etc. The user may also contact us directly using the provided e-mail addresses and phone numbers. These forms of direct contact also involve providing personal data.

Providing this data is not mandatory, but it is necessary to enable us to respond to the user’s inquiry by e-mail or phone. By providing contact details, the user agrees to the processing of these data for the purpose of handling the inquiry and to sharing this data with processing entities to the extent necessary to carry out the return contact (telecommunications operators, postal services, courier companies, hosting providers, etc.).

The user also has the right to give additional consent for electronic marketing.

Data collected automatically

During the user’s visit to the website, data related to the visit is collected automatically in the form of cookie files. This data includes, among others, the user’s IP address, screen resolution, browser type, operating system type, domain name, etc. – this data does not allow for clear identification of the user and is collected solely to ensure the proper functioning of the website, maintain session continuity, and for statistical purposes.

Automatically collected data may be used to analyse user behaviour on the website, perform statistical analyses, and increase the comfort, stability, usability, and functionality of the website. More information about data collection through cookie files can be found later in the policy. Accepting cookies is not mandatory, and the possibilities of deleting them or changing browser settings are described further in the section dedicated to cookies.

Who is the data controller

The purpose and scope of processing the data provided by the user or automatically collected and stored in cookie files created by the www.milacustic.pl website is determined by the Administrator. The Administrator can be contacted via e-mail: milacustic@mila.com.pl

Data will be processed by the Administrator only if the user has consented to the processing of the information they provided in the forms and has accepted the operation of cookie files and the information collected by them.

Consent is voluntary and may be withdrawn at any time without any negative consequences. As part of our business activities, we also carry out marketing activities, although these actions are performed exclusively for our company (e-mail marketing, telemarketing). The collected data is also processed by our contractors who maintain the website on their servers, conduct statistical analysis, and run marketing campaigns and analyse their effectiveness.

We are also obliged to provide the collected data to entities that are authorised to request such information, such as the police, prosecutor’s office, courts, and certain government authorities – in situations and within the limits defined by law. Information contained in cookie files is stored until you withdraw your consent (deletion of cookies and changing browser settings) or until the data expires or is updated (overwritten).

Information submitted via forms on the website is stored until you withdraw your consent (deletion of e-mails and data) or until it expires, which occurs after 5 years of no contact.

You may request information at any time regarding whether and which of your data is being processed by us. In each case, we will do our best to meet your request. However, it may turn out that fulfilling it is impossible or requires disproportionate effort – in such a situation, we will inform you about the inability to fulfil the request and the reasons for it.

Security measures

Our website is equipped with security measures designed to protect personal data from loss, misuse, and modification. The Administrator also possesses appropriate documentation and has implemented relevant procedures related to the protection of personal data within the company.

The Administrator ensures that all disclosed information is protected in accordance with the applicable legal regulations and security standards, in particular:

1. Access to personal data collected by the Data Administrator is granted only to authorised employees or associates of the Data Administrator, as well as authorised persons responsible for the operation of the Website, who have been granted appropriate authorisations, in accordance with Article 29 of the GDPR.
2. The Administrator declares that when commissioning services to other entities, it requires partners, in accordance with Article 28 of the GDPR, to ensure sufficiently high standards of protection for the entrusted personal data, including signing appropriate data processing agreements in which partners confirm adherence to these standards and accept the right of control over their compliance.
3. To ensure adequate protection of electronically provided services, the Website Administrator applies a high level of security measures.
4. Due to the public nature of the Internet, using electronically provided services may involve risks, regardless of the due diligence exercised by the Data Administrator.

What cookies are

Cookies are files containing IT data that play an important role by making it easier to use the Internet. They allow for better, faster, safer, and more convenient browsing. A cookie file is automatically created when visiting a website and stored on the end device (e.g., computer, smartphone, tablet). They allow the user’s device to be recognised and the website’s appearance and behaviour to be adapted to individual needs.

Cookies store and retrieve information about how the website is used, such as IP address, browser type, screen resolution, visit duration, and other technical data. This data does not include personal information such as first name, last name, or address. More information about cookies can be found at wszystkoociasteczkach.pl.

What cookies are used for

Cookies on our website are used for the purpose of:

• Adjusting the website's content to the user’s preferences.
• Creating statistics and analysing the usage of the website.
• Maintaining the user’s session after logging in.
• Supporting social media services and marketing.

Types of cookies

• Internal cookies: placed by our website.
• External cookies: placed by external services.
• Session cookies: stored during one session and deleted after it ends.
• Persistent cookies: stored on the user’s device until manually deleted.

How we use cookies

Cookies allow for:

• Adjusting the content published on the website.
• Facilitating navigation on the website.
• Monitoring the user’s session.
• Measuring traffic using Google Analytics.
• Adjusting advertising content in the Google Ads network.

Security

Cookie mechanisms do not allow the collection of personal data or the installation of malware. The cookies used by our website are safe. Responsibility for cookies placed by external partners, such as Google or Facebook, lies with those partners.

Which cookies we use

Our website uses internal and external cookies, session cookies, and persistent cookies tailored for analytical, marketing, and functional purposes.

How cookies are deleted

Cookies are deleted from the server after the session ends and the browser is closed, and from the user’s device after a period not exceeding 24 months.

How to change your browser settings to prevent cookies from being saved

Default settings of web browsers allow cookies to be saved. These settings can be changed by blocking the handling of cookies or enabling notifications about attempts to save them. Below are instructions for changing cookie settings in popular browsers:

• Internet Explorer
• Chrome
• Edge
• Firefox
• Opera
• Safari

For other browsers, detailed instructions can be found online.

Information about opting out and third-party cookies

Disabling cookie support may make using the website more difficult, for example by limiting certain functionalities. Changes to browser settings may also affect the operation of other websites.

Please note that our website may contain links to other external sites that are governed by separate privacy policies.

Cookies may also be placed on the end devices of users of our website by partners and subcontractors, e.g. for analytical and advertising purposes.

Changes to the Privacy Policy

The functionality of the website may evolve, which means that updates to the privacy policy may be necessary. All changes will be published on the website. The Administrator reserves the right to modify the privacy policy without the obligation to directly notify users.